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Jobs at Computers In Ministry

Technical Services Specialist

Location: Colorado Springs, CO

Department: CIM Helpdesk

Type: Full Time

Min. Experience: Experienced

Position Objective:

To provide ministry focused, best-in-class tech support and leadership our Ministry Partners rave about!

Position Description:

The Technical Services Specialist will initially be a full-time salaried position with Computers In Ministry, directly reporting to the Director of Ministry Partner Services.    

Responsibilities of this position include:

Assisting in all aspects of planning, implementing, documenting, monitoring, maintaining and supporting 700+ end-users and workstation hardware and software systems for CIM and its 20+ Ministry Partners
Working with CIM Helpdesk, Ministry Partner leadership and other CIM staff to achieve the best blend of comprehensive, end-user focused support services
Developing and maintaining a pro-active, secure and reliable hardware infrastructure for those end-users
Assisting in making appropriate IT recommendations to CIM’s Ministry Partners
Assisting in maintaining an effective overall support infrastructure to best serve CIM’s Ministry Partners
Assisting Server Administrator supporting server and related systems for CIM’s Ministry Partners
Assisting with the overall technical support needs of CIM and its Ministry Partners
Assisting CIM in professional and spiritual mentoring for CIM internships and other programs
Assisting with other duties as assigned by the Director of Ministry Partner Services

Qualifications:

Engaging, enthusiastic and encouraging phone and in-person customer support skills
Ability and desire to mentor others professionally and spiritually
Ability to work independently as well as collaboratively in a team environment
Passion and ability to learn new things
Aptitude for pro-active systems and project management

Experience:

Five years experience in end-user, hardware and software technical support
Three years support experience in a Windows-based network environment
Experience in Windows server administration desired
Experience in SQL database administration desired
Microsoft certification desired
Macintosh support experience desired
Experience with team-based projects

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