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Jobs at Computers In Ministry

Technical Support Specialist

Location: Phoenix, AZ

Type: Full Time

Min. Experience: Mid Level

Position Objective:

To provide ministry focused, best-in-class tech support and leadership for our Ministry Partners.

 

Position Description:

The Technical Services Specialist will be a full-time salaried position with Computers In Ministry, directly reporting to the Regional Services Representative. Responsibilities of this position include:

 

  • Assisting in all aspects of planning, implementing, documenting, monitoring, maintaining and supporting 700+ end-users and workstation hardware and software systems for CIM and its 20+ Ministry Partners
  • Working with CIM Helpdesk , Ministry Partner leadership and other CIM staff to achieve the best blend of comprehensive, end-user focused support services
  • Developing and maintaining a pro-active, secure and reliable hardware infrastructure for those end-users
  • Assisting in making appropriate IT recommendations to CIM’s Ministry Partners
  • Assisting in maintaining an effective overall support infrastructure to best serve CIM’s Ministry Partners
  • Assisting Server Administrator supporting server and related systems for CIM’s Ministry Partners
  • Assisting with the overall technical support needs of CIM and its Ministry Partners
  • Assisting CIM in professional and spiritual mentoring for CIM internships and other programs
  • Assisting with other duties as assigned by the President or Director of Ministry Partner Services

 

Qualifications:

  • Active and growing relationship with Jesus Christ and a desire to be a minister for Christ in all relationships
  • Engaging, enthusiastic and encouraging phone and in-person customer support skills
  • Ability and desire to mentor others professionally and spiritually
  • Ability to work independently as well as collaboratively in a team environment
  • Passion and ability to learn new things
  • Aptitude for pro-active systems and project management

 

Experience:

  • Five years experience in end-user, hardware and software technical support
  • Three years support experience in a Windows-based network environment
  • Experience in Windows server administration desired
  • Experience in Salesforce database administration desired
  • Microsoft certification desired
  • Macintosh support experience desired
  • Experience with team-based projects
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