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Jobs at Computers In Ministry

Tier One Technical Support

Location: Indianapolis, IN

Type: Part Time to Full Time

Min. Experience: Experienced

About Computers In Ministry:

Computers In Ministry is a non-profit organization whose purpose is to equip Christian ministry organizations to strategically use technology to accomplish their mission.  CIM partners with Christian non-profit ministry organizations, primarily in Colorado, Arizona and Indiana.  CIM consists of a shared core IT staff that provides strategic information services planning, system implementation, on-site and remote technical maintenance, support and training services to our ministry partners.  In order to accomplish this CIM challenges and equips others to use their computer skills for Christ's ministry.  All of the staff of Computers In Ministry are ministers for Jesus Christ who are sacrificially committed to using their computer skills to most effectively reach our world for Christ.

Position Objective:

To provide ministry focused, best-in-class tech support and leadership that our Ministry Partners rave about!

Position Description:

The Tier 1 Technical Support will be a part-time to full time salaried position with Computers In Ministry, directly reporting to the Helpdesk Manager.  Responsibilities of this position include:

  • Provide support from common communication sources.
  • Document, track, and monitor customer problems to ensure timely resolution.
  • Works with Helpdesk Manager, Ministry Partner leadership and other CIM staff to achieve the best blend of comprehensive, end-user focused support services.
  • Understand and be able to execute escalation procedures effectively.

Qualifications:

  • High School Diploma or G.E.D.
  • More than 1 year of training or experience in the IT support field.
  • Engaging, enthusiastic and encouraging phone and in-person customer support skills.
  • Ability and desire to mentor other professionally and spiritually.
  • Ability to work independently as well as collaboratively in a team environment.
  • Ability to troubleshoot and breakdown issues logically.
  • Passion and ability to learn new things.

Experience:

  • Microsoft certification required within 120 days of hire.
  • Apple support experience desired.
  • Strong working knowledge of Windows OS.
  • Working knowledge of Active Directory.
  • Knowledge of Audio Visual equipment.
  • Working knowledge of Microsoft Office 2010 & 2013. MS Sharepoint a plus
  • Working knowledge of network infrastructure and troubleshooting.
  • General knowledge of Android, iOS, and Windows Mobile platforms and the devices they run on.
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